Reset a Forgotten Password

If you forgot your password, take the following steps to reset it and regain access to your account.

  1. On the login page, click Forgot your password?.
    You are redirected to a new page.
  2. Enter your email and the domain name.
  3. Click Submit.
    Instructions on how to reset your password are sent to your email address.
  4. Go to your inbox and find an email with the subject Reset your password.
  5. Click the Reset Password button in the email or copy and paste the provided link to your browser.
    You are redirected to a new page.
    Note: The password reset link is valid for 30 minutes.
  6. Enter your username and your new password in the dedicated fields.
    To ensure your new password meets the required criteria, refer to the Password Requirements section.
  7. Click Submit.
  8. You are redirected to the login page.
    You receive an email stating that the password is successfully changed.
  9. Go to the login page and use your new password to log in.

If you attempt to reset your password three times within five minutes, you will have to wait an hour before submitting a new password reset request.

Password Requirements

Passwords in CPQ must conform to the following rules:

  • must be between 8 and 50 characters in length
  • may contain only the following characters: a-z, A-Z, 0-9
  • may contain the following symbols: $@!%*#?&
  • cannot match the previous password
  • cannot contain your username
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